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How we handle your personal information

We collect only what we need to run your account, process deposits through Touch 'n Go, GrabPay, Boost dan FPX, and keep your withdrawals secure.

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CONTACT PATHS

Reach us about your data or privacy questions

We answer privacy questions through live chat, email and phone. Our support team can pull your data record, correct details on your account, or walk you through deletion requests. Each channel stays open every day so you can reach us when a privacy question comes up.

Team online

Live chat

Open the chat widget at the bottom right of any page and ask about your data rights, request a copy of what we hold, or tell us to update your profile. Our agents respond in minutes and can process most requests during the conversation.

Email privacy desk

Send your data access request or correction instruction to our privacy email address. Include your registered email and account reference so we can verify your identity. We reply within one business day with the information you asked for or confirmation that we made the change.

Phone line

Call our Malaysia support line to speak with an agent about privacy concerns, account data or deletion timelines. Phone verification is faster for sensitive requests, and the agent can check your record while you are on the call.

DATA SAFEGUARDS

How we protect the information you share with us

Every piece of data you submit travels over encrypted connections, and we store it behind access controls that limit which team members can see it.

Encryption in transit

Login credentials, payment details and personal profile fields move between your device and our servers through TLS-encrypted channels. No one listening on the network can read the data while it travels, and we reject unencrypted connections at the server level.

Cookie control

Session cookies keep you logged in while you switch between Football Studio and Aviator, and analytics cookies help us understand which pages load slowly. You can disable analytics trackers in your browser settings without losing access to the lobby or your account dashboard.

Account security layers

Two-factor authentication adds a second check when you log in from a new device or change withdrawal settings. Password reset links expire after fifteen minutes, and we lock accounts temporarily after multiple failed login attempts to block brute-force attacks.

Retention schedule

We hold transaction logs for as long as local financial record-keeping laws require, and we delete marketing preferences within days of receiving your opt-out request. Closed accounts stay in our archive for the statutory period, then we wipe all personally identifiable fields.

Access logging

Every time a support agent or system administrator opens your account record, we log the action with a timestamp and reason code. You can request a copy of this access log to see who viewed your data and when, giving you visibility into how we handle your information.

Correction and deletion paths

Submit a correction request through live chat or email, and we update your profile within hours. Deletion requests take longer because we need to check whether local law requires us to keep certain records, but we confirm the timeline as soon as we receive your instruction.

Privacy answers for Malaysia account holders

We collect your name, email address, phone number, date of birth and a copy of your identity document to verify your account. Payment processing requires your Touch 'n Go, GrabPay, Boost or FPX account reference so we can match deposits to your player wallet.

Yes. Send a data access request through live chat or email, and we will compile your profile details, transaction history, login records and support conversation logs into a readable file. We deliver it within two business days of verifying your identity.

Log in to your account dashboard, open the profile editor, and change the field you want to update. Some changes trigger a verification email or SMS code to confirm you control the new contact method before we save it.

We share transaction data with payment processors like Touch 'n Go and GrabPay so they can complete your deposits and withdrawals. We do not sell your information to advertisers or data brokers, and we do not send your details to partners for marketing purposes.

Closed accounts stay in our system for the period local financial and gaming regulations require, usually between three and seven years. After that retention window ends, we delete all personally identifiable information and keep only anonymised transaction summaries for audit purposes.

We can close your account immediately, but full data deletion depends on local legal retention requirements. If the law requires us to keep certain records for a set period, we explain that timeline when you submit the deletion request.

Reach our privacy desk through the email address listed in the contact section above, or open a live chat session and ask to speak with a data protection agent. We investigate every complaint and respond with our findings and any corrective action within five business days.

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